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Can we pay with a Purchase Order (PO) ?
We accept Purchase orders from all US hospitals. If you are a new customer, please create a new account by following this link new customers . After you have created your new account, please call the customer service department at 203-272-2241 option 4 and ask to upgrade to our preferred plan.
Once you are set up in our system, all you need to do is sign in, place your order online and choose PO as your payment method.
What is your return policy?
Before any item is returned, a Soma representative must issue an RMA (return merchandise authorization) which needs to be displayed on the outside of the box. No returns will be accepted without an RMA. All returned/cancelled items are subject to a 25% restocking fee.
Freight/shipping charges associated with the returned items are the responsibility of the customer. Freight for returned items must be shipped prepaid.
Freight on warranty repairs. Customer pays freight to ship to Soma for warranty work. Soma pays the freight to ship items back to the customer once they have been repaired.
What is you warranty?
All items are sold with a thirty (30) day warranty from the date of shipment. During such period Soma Technology, Inc. will, at no charge to the customer, either repair or replace (at Soma Technology, Inc. sole option) any part of the equipment found by Soma Technology, Inc. to be defective in material or workmanship. Buyers must comply with all applicable FDA guidelines regarding sale and use of medical equipment in the United States. All refurbished items are subject to prior sale.
What is a Repair exchange item?
It means that we send you a repaired part and you must send your old part back to us. When you get your part by mail, you’ll find a return form enclosed. You will have 15 working days to return your old part back to us. If you fail to return your old part to us, an additional charge will incur. Moreover, the return form includes a return Authorization number that must be clearly displayed on the outside of the box.
My credit card was rejected . What does this mean and how can I fix it?
Most likely, you may have selected a method of payment that differed from the card number you entered. For instance, you might have selected Master Card as your method of payment and then accidentally entered the credit card number from your Visa card.
You also may have entered an extra digit in the credit card number. Please check to be sure you entered the card number correctly and try again. If you have any concerns regarding your credit card, please contact your financial institution for more information. You can also call us at 203-272-2241 option 4 and we will try to assist you.
Credit Card Fraud is a felony. We will prosecute anyone attempting to use an illegal credit card. We track every transaction and will use all means available to prosecute any person attempting to commit fraud. This service is provided for the protection of our customers.
My credit card was rejected . Do you know specifically why my credit/debit card was declined?
Our system charges your credit card automatically. We are not given a reason for any decline. Please verify that you've given us the correct credit card number and expiration date. If you've already done so, please contact your credit card company or bank for information. If no resolution is reached within 3 business days, your order will be voided.
How do I know my order was received?
You will receive a confirmation email when you first submit your order, and after it is processed successfully. If you do not see a confirmation email in your email inbox, check your spam/junk mail/deleted items folders to be sure it was not sent there. If you can’t find the confirmation in any of these places – or if you receive a message stating that your order failed or was declined - email or call and we can help.
Do you verify my shipping address and why?
For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address. Please contact the bank that issued your credit card and have your shipping address listed as an alternate address in that bank's memo field. Please make sure your credit card issuer bank's phone number is correctly listed in your account information.
Why was I charged taxes?
Soma Technology, Inc now operates business from locations in CT, TX and OH to better service our customers across the United States. Therefore, orders shipping to those states will be charge their correspondent sales taxes.
Do you ship internationally?
We ship all over the world, however currently do not accept international orders (outside the United States) in our online system. If you live outside the United States and want to place an order please call us at 203-272-2241. We provide unparalleled customer service in almost 10 different languages.
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