Before any item is returned, a Soma representative must issue an RMA (return merchandise authorization) which needs to be displayed on the outside of the box. No returns will be accepted without an RMA. All returned/cancelled items are subject to a 25% restocking fee.
Freight/shipping charges associated with the returned items are the responsibility of the customer. Freight for returned items must be shipped prepaid.
Freight on warranty repairs. Customer pays freight to ship to Soma for warranty work. Soma pays the freight to ship items back to the customer once they have been repaired.